Customers and individuals who are aggrieved about the services or products offered by COLLECT & PAY LTD or their staff may complain to [email protected]. The Collect & Pay Ltd. is authorised by the financial regulator of the AIFC, Astana Financial Services Authority ('AFSA') in accordance with the Acting Law of the AIFC, to conduct the activity(-ies) of Providing Money Services under the Licence No AFSA-A-LA-2022-0023 with no expiry date. The status of the licence and its validity may be verified at the AFSA website.